🔄 Returns & Refunds Policy

 

Easy Returns
We want you to love your purchase! If for any reason you are not satisfied, you may request a return within 3 days of delivery.

Eligibility for Returns
To be eligible for a return:

• The item must be unused, unworn, and in the same condition that you received it.

• Proof of purchase (order number or receipt) is required.

Non-Returnable Items

• Sale items, clearance products, or gift cards cannot be returned.

• For hygiene reasons, certain personal care items may not be eligible.

Refunds

• Once your return is received and inspected, we will notify you.

• If approved, your refund will be processed to your original payment method within 10-15 business days.

• Shipping fees are non-refundable.

Exchanges
Need a different size or color? Please contact us — in most cases, we’ll arrange a replacement once your return is approved.

Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us within 2 days of delivery. We’ll send a replacement or issue a full refund at no extra cost.

How to Start a Return
To request a return, please email us at support@alburjonline.store with your order number and reason for return. Our support team will provide return instructions.